Data Protection

Privacy Policy

Last Updated: June 20, 2026. Learn how we collect, process, and protect your personal information and electronic health records.

1. Introduction

Welcome to HealthEzy. We are committed to protecting your privacy and ensuring the security of your personal data, especially sensitive healthcare information. This Privacy Policy describes how we collect, use, and safeguard the information you provide when you use our website, mobile application, and telemedicine services.

By accessing or using HealthEzy, you agree to the collection and use of your information in accordance with this policy. If you do not agree with any terms of this policy, please do not use our services.

2. Information We Collect

To provide our digital healthcare services, we must collect and process certain categories of information. This includes:

A. Personal Identification Information

When you create an account, register for a service, or contact us, we collect details such as your name, date of birth, biological sex, phone number, email address, physical address, and emergency contact details.

B. Medical & Health-Related Information

As a telemedicine provider, we collect sensitive medical data to assist clinical teams. This includes your medical history, symptoms, lifestyle details, physician consultation transcripts, laboratory test results, active prescriptions, and notes written by board-certified doctors or healthcare personnel.

C. Payment and Transaction Details

For billing purposes, we collect payment details through secure, PCI-compliant third-party gateways. We do not store raw credit card details on our own servers.

Important Note on Sensitive Health Data:

Health-related data is treated with the highest degree of confidentiality. It is encrypted in transit and at rest and is only accessible by verified medical professionals assigned to your care or diagnostics.

3. How We Use Your Information

We process your personal and health records under strict regulatory guidelines to achieve the following goals:

  • Provide Telemedicine Services: Setting up online medical consultations, maintaining treatment histories, and helping doctors formulate clinical guidance.
  • Coordinate Labs & Prescriptions: Sending diagnostic request files to accredited labs, scheduling phlebotomist home visits, and coordinating pharmacy deliveries.
  • Account Verification & Security: Verifying user profiles, preventing fraudulent logins, and executing secure identity checks.
  • Improve App Performance: Tailoring our user experience, monitoring application speed, and analyzing overall site navigation parameters.

4. Sharing Your Information

We do not sell, rent, or trade your personal health documentation. We share your information only under the following specific circumstances:

  1. With Verified Medical Partners: Your medical symptoms or active prescriptions are shared with the doctors, clinics, certified pharmacists, or laboratory technicians who are explicitly fulfilling your service requests.
  2. With Essential Service Providers: Specialized third-party vendors assisting in app infrastructure, SMS gateways, map trackers, or transaction processors under confidentiality agreements.
  3. For Legal & Regulatory Compliance: If mandated by law, court orders, or state medical boards to comply with health safety regulations or public safety mandates.

5. Data Security

The security of your personal data is our primary priority. We employ advanced technical and administrative protocols to protect your files, including:

  • 256-bit Secure Socket Layer (SSL) encryption for all database transmittals.
  • Strict access controls restricting customer data views to authorized personnel only.
  • ISO-certified web servers protected by enterprise-grade firewalls and network monitors.
  • Routine security audits, penetration testing, and code vulnerabilities scanning.

6. Your Rights

You have full authority over your data. Under digital privacy regulations, you have the right to:

  • Access Your Records: Request a digital copy of all personal and clinical data saved in our health systems.
  • Correction of Details: Update outdated contacts, email addresses, or incorrect profile fields directly in your account panel.
  • Data Deletion (Right to Be Forgotten): Request the permanent deletion of your profile, subject to statutory healthcare retention laws.
  • Revoke Consent: Withdraw permission for future marketing notifications or data processing activities.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your electronic medical records, please do not hesitate to contact our Data Protection Officer:

HealthEzy Support Team

Email: privacy@easyhealths.com
Address: 104 Medical Plaza Parkway, Suite B, Boston, MA 02111